Client Relations Consultant job in Toronto

Toronto, Ontario Beneva, Inc.

Job Ref:	R9111
Employer:	Beneva, Inc.
Sector:	Health Insurance Life Insurance P&C/General Insurance/Non-Life Professional/Financial Services
Qualifications:	Unclassified
Software:	Excel
Job Type:	Full Time
Salary and Benefits:	Competitive
Remote:	No
Location
Country:	Canada
State/Province/County:	Ontario
City:	Toronto
Post Code:	Not specified
Map:	(Show on map)
Description
Job Posting Title: Client Relations Consultant Status: Regular Job Description: The Client Relations Consultant will have overall accountability for the client relations of the Out of Quebec Disability Management Department and reports to the Director Disability benefits. This role has a wide scope of responsibilities including servicing an in-force block of business, participating in the acquisition and implementation of new business, and in project related activities to support clients and department goals. Elements of management such as delivering feedback to staff will be required. The Client Relations Advisor III represents the department with Sales, Administration, and the Actuarial teams JOB DUTIES Analyze disability, life, critical illness and specialized health insurance portfolios for groups for the purpose of discussions with clients and market intermediaries. Participate in meetings to evaluate the financial experience with Actuarial and Sales departments for the purpose of identifying causes of any deficit and improving the results. Follow up on these meetings by informing the claims management team of the results and ensure additional coaching to the team, where appropriate. Lead monthly or quarterly meetings with clients to share the results of evaluations and present an action plan where needed. Identify procedural, administrative and contractual discrepancies related to case file management and submit solutions to the management team. Work with clients and the claims team on managing service issues, and resolve politically sensitive cases. Represent the department as subject matter expert with internal and external partners. Act as a resource and mentor for processes and best practices in case management. Review and respond to RFPs. Participate in finalist presentations. Work closely with Implementation team and new clients during the implementation process. Participate in special projects such as changes to computer systems, choice of tools, development of procedures, statistical reports, etc. Any other tasks assigned to or initiated by the employee. REQUIREMENTS Bachelor's degree in business management or a related field Minimum 5 to 7 years of experience in the Life and Disability claims Group Insurance Industry Excellent command of the English language French is an asset Strong working knowledge of MS Excel, PowerPoint, & Word SKILLS Strong written and verbal communication skills Self-reliant and organized A team player Strong analytical skills Ability to adapt to any situation Excellent customer service skills; ability to build strong working relationships First-rate presentation skills Strong problem solving, interpersonal, and negotiation skill. Ability to work under pressure and manage priorities #LI-ENG #LI-HYBRID Beneva is an equal opportunity employer, so we encourage all Women, persons with disabilities, Indigenous people as well as visible and ethnic minorities to apply. Purpose : True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services. Follow us on Instagram ! @beneva.ca

ref: (R9111) 8 days ago

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Toronto, Ontario Beneva, Inc.

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