Headquartered in New York City, located in the heart of Midtown Manhattan, our Loews Hotels & Co Home Office teams support our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, sales, development, brand marketing, finance, human resources and information technology.
Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 25 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local" community in order to curate exciting, approachable and local travel experiences for guests.
What We Offer:
- This is a bonus eligible position
- Competitive health & wellness benefits, 401(K) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities
- Tuition Reimbursement
- Employee Hotel Rates, other discounts, perks and more
What We're Looking For: As the Vice President, Risk Management you'll lead the risk management team for the company, promoting a common risk language that permeates all levels of the organization. You will build on and continue to execute a risk management strategy that not only safeguards the company's assets but also facilitates prudent and responsible operation and growth. Balancing risk and reward will be at the forefront of your decision-making process. Continuously identify opportunities for enhancement in insurance policies, claim management processes, contracting procedures, and other key elements of risk management. Your proactive approach will drive balanced improvements throughout the organization.
Who You Are:
- A seasoned leader with high integrity and strong interpersonal skills
- A subject matter expert who is knowledgeable about risk management in a multi-location, services industry from policy negotiations through claim management
- A team builder with the ability to establish a strong following
What You'll Do:
Policies
- Lead the annual renewal placement and management of overall insurance portfolio including but not limited to property (including quake, flood, etc.), casualty, EPLI, and terrorism programs.
- Coordinate placement of other policies with enterprise including D&O, Fiduciary & Fidelity and certain Umbrella policies.
- Liaise with insurance brokers to identify cost savings opportunities, to include soliciting and analyzing quotes, negotiating premiums and coverage, and presenting the company to prospective insurers.
- Complete applications and lead insurance broker/underwriter meetings and presentations.
- Coordinate with key stakeholders to ensure timely placement of policies, payment and COI delivery.
- Review uninsured risks to determine if risk transfer is cost effective based on company's risk appetite and commercial insurance market conditions.
- Cost/benefit analysis of insurance retention and deductible levels.
- Present on new and innovative risk management products that are wells suited for various segments of the business.
- Manage the operations of the Risk Department, including the collections and analysis of all underwriting information, compilation of complete and accurate policy documentation, premium allocations, and premium audits.
- Develop annual insurance budgets and annual cost allocation for business units.
- Determine estimate of annual premium for budget year by policy.
Claim Management and Prevention
- Prepare and enforce standardized system of claim reporting, recording, tracking (including recording the costs of such claims).
- Analyze claims data for trends, with input from all necessary legal and business leaders.
- Assure timely investigation of accidents and oversees coordination between insurance companies and attorneys.
- Prepare claim trend analysis and conducts quarterly claim review meetings.
- Prepare requests for settlement authority for senior management approval.
- Report monthly changes in value of assumed risk (deductibles, retentions, etc.) and analysis of insurance reserves required to comply with actuary estimates to each business unit.
- Prepare claim trend analysis and conducts quarterly claim review meetings.
- Work with Home Office Human Resources and Security Departments to develop safety and workers compensation programs to address: property-level claims management, reduction in claims frequency, reduction in lost work days, reduction in claim severity, return to work program, preventative training, workplace Safety/OSHA compliance.
- Be a resource to all business units before impending storms to ensure preparedness and after casualties to restore operations as swiftly as safely possible.
- Coordinate insurance company loss control inspections.
- Provide loss analysis and promote loss prevention.
- Provide day-to-day operational management of the core technology platform and data operations around claim management systems.
- Improve the ability to provide support and innovation in data analytics and business intelligence around claim data, including leveraging brokers for meaningful reporting.
Organizational Contracting
- Work closely with legal department to review and evaluate contracts, leases, loans, and other legal documents for risk management compliance and potential issues.
- Coordinate the use of external risk management resources on special projects.
Acquisition and Development
- Conduct risk analyses in due-diligence process for potential mergers and/or acquisitions and/or divestitures.
- Prepare pro-forma estimates to acquisitions and development team for coverage and claim reserves.
Enterprise Risk Management
- Lead annual, multi-disciplinary enterprise risk management process, overseeing material risk aggregation and work with business leaders on both risk response and risk rating processes.
Talent Management
- Evaluate the current risk management organization to ensure the appropriate talent is in place to build successful partnerships with the business units, deliver exceptional and thoughtful service to all internal departments and customers, and become a valued and respected partner throughout the company.
- Create a cohesive team culture that supports sharing of knowledge and resources.
- Emphasize accountability and ownership. Establish standards of performance and monitor these through informal and formal performance reviews for team members and vendors.
- Establish an environment of career development. Determine areas for breadth versus depth of skills and expertise. Encourage participation in training opportunities.
- Champion recruitment, training, retention, and organization of all risk management staff in accordance with the company hiring process, personnel policies, and budget requirements.
Other
- Create internal controls, procedures, and mechanisms for monitoring and assessing compliance and risk.
- Advocate organization-wide efforts to reduce risk, minimize business disruption, protect key assets and engage stakeholders in risk management activities.
- Ensure compliance with laws and regulations and ensures policies and guidelines are being followed.
- Lead strategic planning to achieve business goals by identifying and prioritizing development initiatives and creating metrics for the evaluation, development, and deployment of all technology services.
- Ensure heightened sensitivity and involvement in managing various projects and programs with Company and/or Partner's money and resources.
- Prioritize and protect the Loews Hotels & Co brand and reputation.
- Represent the organization at industry conferences.
Your Experience Includes:
- Bachelor's degree in risk management, business administration, or related field required
- ARM, CPCU or other certification preferred
- 10+ years of experience in the risk management function, with more than 5 years in management / leadership role.
- Risk management experience in the hospitality or real estate industry highly preferred
- B2C industry experience, preferably in a hospitality related field
- Experience working with law professionals and litigation processes
- An excellent understanding of underwriting, claims and risk assessment principals
- An exceptional understanding of insurance company management processes, issues and requirements
- Proficiency in selecting and managing risk management brokers, carriers, negotiating policies and contract reviews
- Strong written and verbal communication skills
- Excellent organizational, analytical and critical thinking skills
- Ability to read, analyze and interpret financial reports, technical procedures, or governmental regulations
- Track record for translating strategic thinking into action plans. Success incorporating risk management trends into business strategy
- Demonstrated success in hands-on, independent and accountable management style managing, developing, and leading high-performing teams
- Keen understanding of budgets and business planning
- Proven track record of eliciting sustained high productivity levels and positive morale from staff.
- Problem solving capabilities combined with the ability to be agile
- Ability to thrive in a fast paced, results oriented, and collaborative work culture
- Must be willing and able to travel 10%-15% of the time.
- business needs
Who You'll Supervise:
- Manager, Claims
- Manager, Risk
Salary range for this position, based on experience, is $207,100.00 to $258,900.00.
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